terms of purchase

Last updated: November 12, 2026

By checking the Terms of Purchase box on the booking form, clicking “Book”, “Buy Now,” “Purchase,” or any other phrase on the purchase button or any similar button, entering your credit card or payment information, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with products, programs, or services by Jenn Robertson, professionally known as Dr. Jenn Roedig (“Coach”), acting on behalf of Sage Paws LLC (“Company”), and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:

1. TERMS.

(a) Services offered. These Terms apply to every product, program, and service Client purchases or receives from the Company (the “Services”). “Session” means any live 1:1 virtual session with Coach, including the single 1:1 Sessions, Exploratory Call, Follow-up Sessions, and each session within a package. “Digital Products” means downloadable products such as the Quality of Life Assessment Toolkit.

Service Format Length

Exploratory Call: Free live 1:1 virtual call, One 30-minute call

Graying with Grace: Live 1:1 virtual Session, One 90-minute Session

Going with Grace: Live 1:1 virtual Session, One 90-minute Session

Moving Forward with Grace: Live 1:1 virtual session, One 90-minute Session

Follow-up Session: Live 1:1 virtual Session, for past clients, One 60-minute Session

Preparing Grace: Package of live 1:1 virtual Sessions, Six 60-minute Sessions

Quality of Life Assessment Toolkit: Digital Product: three PDFs and one video walkthrough, Delivered electronically after purchase

(b) Descriptions and prices. Each Service is described on sagepaws.com, or in a separate client agreement for that Service, as of the date of purchase. Prices are shown at the time of purchase. Topics covered in a Session are tailored to Client’s needs and may vary. If a separate client agreement for a specific Service conflicts with these Terms, the client agreement controls for that Service.

(c) Graying with Grace and the Toolkit. Graying with Grace includes the Quality of Life Assessment Toolkit for clients who do not already own it. A prior Toolkit purchase is not credited toward the price of any Session.

(d) Follow-up Sessions. Follow-up Sessions are available to past clients, at Coach’s discretion. By purchasing additional Sessions, you agree that you are bound by the Terms of the original contract.

(e) Exploratory Call. The Exploratory Call is free. Because no payment is made, Sections 6, 7, and 8 do not apply to it. All other Sections of these Terms, including the disclaimers, crisis, confidentiality, and recording Sections, apply. Coach may change or discontinue the Exploratory Call at any time.

(f) The scope of services rendered by the Coach pursuant to this contract shall be solely limited to those contained therein, provided for on Coach’s Website sagepaws.com, and in any separate client agreement for the Service purchased.

(g) Coach reserves the right to substitute services equal to or comparable to the Services for Client if reasonably required by the prevailing circumstances.

(h) Client agrees to be open, present and prepared to complete the work. Client is responsible for his/her own success and implementation of objectives met.

(i) Coach reserves the right to end Client’s participation in a Session or package at any time if Coach determines in her professional judgment, that continuing is not appropriate, including if Client’s needs fall outside the scope of these services or Client is abusive, threatening, or hostile. Refunds in these cases are governed by Section 8(c).

2. METHODOLOGY AND NO GUARANTEE OUTCOME. Client agrees to be open to Coach’s methods and partake in Services as offered. Client understands that Coach offers guidance, education, and support. Client understands that Coach does not guarantee any specific outcome, emotional result, or decision of the Services, and no statement by Coach should be understood as a promise of a particular result. Coach may revise or adapt methods or parts of the Services based on the needs of the Client.

3. CLIENT RESPONSIBILITY. Client is solely responsible for Client’s own decisions, actions, and results during and after any Session or use of the Services, including all decisions about Client’s pet’s care. Client agrees to provide accurate information on the intake form and during the Session.

4. NOT A CRISIS SERVICE. The Company, Session, or any other Services is not a crisis or emergency service. If Client is experiencing an emotional crisis or thoughts of harming themselves, Client should get help immediately. In the US, call or text 988 (Suicide and Crisis Lifeline, US) or call 911. Outside the US, visit findahelpline.com or call your local emergency number. If Client discloses during a Session that they are in crisis or risk of harm, Coach may pause or end the Session, share crisis resources, direct Client to emergency resources, and, if Coach believes Client is in immediate danger, contact emergency services.

5. DISCLAIMERS.

(a) Not therapy. By participating in the Session, Client acknowledges that the Coach is not a psychologist, counselor, or therapist, and her services or Session does not replace the care of mental health or other professionals. The information in this Session is in no way to be construed or substituted as psychological counseling, therapy, or any other type of professional advice outside the scope described here.

(b) Not veterinary care. Coach is a licensed veterinarian, but she is not Client’s pet’s veterinarian. Sage Paws sessions are educational and supportive in nature and do not constitute veterinary medical services. No veterinarian-client-patient relationship (VCPR) is created through working together. Coach does not examine, diagnose, treat, or prescribe for any animal, and the Session is not a second medical opinion. The information provided is not veterinary medical advice and does not replace the advice of Client’s own veterinarian. All medical decisions, including decisions about euthanasia, remain with Client in consultation with the pet’s attending veterinarian. If Client’s pet is ill or experiencing a life-threatening emergency, Client should contact their veterinarian or an emergency animal hospital immediately.

(c) Products and third parties. Coach may share information about products or third-party services (for example, in-home euthanasia providers, aftercare providers, or grief support professionals) that may help or benefit Client, but such information is not to be taken as an endorsement, recommendation, or guarantee. Coach is not responsible for and will not be held liable for any products or services provided by third parties, or for any adverse effects or consequences that may result, either directly or indirectly, from any information or coaching provided or information or services provided by a third-party.

(d) Testimonials. Any testimonials or examples shown through Coach’s website (sagepaws.com) or elsewhere reflect individual experiences, are not a promise of any particular outcome for Client, and are only examples of what may be possible for Client. There can be no assurance as to any particular outcome based on the use of Coach’s programs, courses, and/or services. Client acknowledges that Coach has not and does not make any representations as to a future outcome of any kind that may be derived as a result of use of Coach’s website, programs, products or services.

6. PAYMENT POLICY.

(a) All prices are in US dollars. Upon execution of this Agreement, Client agrees to pay to the Coach the full purchase amount. Payment in full is due at the time of booking unless Client selects a payment plan, when one is offered by Coach.

(b) If Client selects a payment plan option, Client agrees to pay fees to the Coach according to the payment schedule set forth on Coach's website, shown at checkout, or otherwise provided to Client, and the payment plan selected by Client (the “Fee”). Client authorizes the Company to charge the payment method on file on each scheduled date.

(c) Credit Card Authorization (if applicable for payment plan). Each Party hereto acknowledges that Coach will charge the credit card chosen by the Client.

(d) In the event Client fails to make any of the payments within a payment plan during the time prescribed or if a scheduled payment fails, Coach has the right to immediately disallow participation by Client and may pause Client’s access to Sessions and materials until payment is made, including disallowing access to modules, materials, and coaching calls. If Client has not paid within fourteen (14) days of the missed date, Coach has the right to terminate agreement, and any unpaid balance for services already delivered remains due.[DL1]

7. CANCELLATION, RESCHEDULING, AND NO-SHOWS.

(a) 24-hour notice. Client may cancel or reschedule a session at no charge with at least 24 hours’ notice before the scheduled start time, using the link in the booking confirmation or by emailing jenn@sagepaws.com.

(b) Late changes. Client acknowledges that Sage Paws LLC does not offer refunds for any portion of payment for cancellations or reschedule requests made less than 24 hours before the scheduled start time.

(c) No-shows and late arrival. Client acknowledges that Sage Paws LLC does not offer refunds for any portion of payment if Client does not attend a scheduled Session. Client acknowledges that if Client does not attend a scheduled session, the Session is considered delivered and is not refundable. Client acknowledges that if Client arrives late, the Session will still end at its scheduled time.

(d) Coach changes. If Coach needs to cancel or reschedule, or if a technical problem on Coach’s side prevents the Session, Client may choose a new time or a full refund.

(e) Pet emergencies. Coach understands that a pet’s condition can change suddenly. If Client’s pet requires emergency care within 24 hours of a scheduled Session, Client may reschedule at no charge. If Client’s pet passes before the Session, Section 8(f) applies.

(f) Packages. For packages such as Preparing with Grace, each scheduled Session follows this Section. A package Session cancelled with less than 24 hours’ notice, or missed, counts as delivered. Package Sessions must be used within six (6) months of purchase unless Coach agrees otherwise in writing.

8. REFUND POLICY.

(a) Client acknowledges that Sage Paws LLC does not offer refunds for any portion of payment for our products, services, programs, or any portion of a Session that have already been delivered, for cancellations made less than 24 hours before the scheduled start time, or for no-shows. If you need to cancel, we require at least 24 hours’ notice in order to be eligible to receive a full refund.

(b) Client acknowledges that if Client purchased more than one Session, refunds apply only to Sessions not yet delivered and cancelled with proper notice as outlined above.

(c) Cancellation with notice. Client is eligible for a full refund when a Session is cancelled with at least 24 hours’ notice as described in Section 7(a).

(d) No refund. Except as stated in Section 8(e) and 8(f), no refunds are given for any portion of a Session that has been delivered, for cancellations made less than 24 hours before the scheduled start time, or for no-shows.

(e) Sessions ended by Coach. If Coach ends a Session before it begins, or partway through because Client’s needs fall outside the scope of these services, Client will receive a full refund. If Coach pauses or ends a Session because Client discloses a crisis (Section 4), Client may choose to reschedule at no charge or receive a full refund. If Coach ends a Session at any point because Client is abusive, threatening, or hostile, no refund will be given.

(f) If your pet passes before your Session. If Client’s pet passes before a scheduled Session takes place, Client may choose a full refund or keep the Session to talk through what happened, questions about decisions made, and grief support. For a package of Sessions, a full refund means a refund of the Sessions not yet delivered. Sessions already delivered are not refundable. This applies only to Sessions scheduled and paid for before the pet’s passing. Please email jenn@sagepaws.com and we’ll talk about what feels right for you.

(g) Clarity Guarantee. If Client does not leave Graying with Grace or Going with Grace Session with at least one clear next step, Client may contact Coach at jenn@sagepaws.com within 24 hours of the Session, and Coach will schedule a complimentary 30-minute follow-up session to take place within thirty (30) days of the original Session. The complimentary follow-up has no cash value and is forfeited if missed without 24 hours’ notice. The Clarity Guarantee provides a follow-up session, not a refund.

(h) Packages. If Client purchases more than one Session, refunds apply only to Sessions not yet delivered and cancelled with proper notice, or as provided in Section 8(e) and 8(f).

(i) Digital Products. Digital Products are delivered electronically as soon as payment is complete, so all sales are final. Refunds, exchanges, or credits are not given, including if Client changes their mind, does not use the product, or Client's circumstances change. There are two exceptions. If a file will not open, Client may email jenn@sagepaws.com and Coach will resend the files or a working link. If Client is charged more than once for the same purchase and notifies Coach within thirty (30) days of the charge, the duplicate charge will be refunded to the original payment method. A Digital Product purchase is not credited toward the price of any Session. Free bonuses included with a Digital Product, such as The Watch check-ins, may be changed or discontinued and do not change this policy.

(j) Clients in the EU, EEA, or UK. By checking the box at checkout for a Digital Product, Client requests immediate delivery and acknowledges that Client loses the right to cancel once delivery begins.

9. CONFIDENTIALITY.

(a) Coach agrees to keep private all information Client shares during any Session and on the intake form, and will not share identifying information about Client or Client’s pet without Client’s written permission.

(b) Coach will not use Client’s name, story, words, or pet’s information in testimonials, case studies, or marketing without Client’s separate written permission.

(c) Session notes. Coach may keep brief private notes from each Session, including notes prepared with AI-assisted tools as described in Section 10. Notes and transcripts are stored securely and deleted six (6) years after Client’s last Session.

(d) AI-assisted preparation. Coach may use AI tools to help prepare for Sessions using information from the intake form. Coach does not enter Client’s contact information, such as full name, address, email, or phone number, into AI tools. Coach uses tools configured so that Client information is not used to train AI models.

(e) Limits of confidentiality. Coach may disclose information without permission when Coach believes in good faith that Client or another person is at risk of serious harm, including by contacting emergency services, when Coach suspects animal abuse or cruelty that she is required to report under Ohio law, or when disclosure is otherwise required by law, court order, or professional licensing obligations.

(f) Client agrees to keep confidential any information about other clients that Client may learn through Coach’s services.

10. RECORDING AND AI NOTE-TAKING. [DL2]

(a) Consent required. Coach records or transcribes a Session only with Client’s consent, given in writing by checkbox on the intake form and confirmed verbally at the start of the Session before recording begins. Anyone else who joins the Session must also consent before recording begins. Client may withdraw consent at any time, and recording will stop immediately.

(b) AI note-taking. With Client’s consent, Coach may use AI-assisted tools to transcribe Sessions and prepare private notes. Coach uses tools configured so that Client information is not used to train AI models. Any audio recordings are deleted once Coach’s notes are complete. Transcripts and notes are kept as described in Section 9(c). Recordings, transcripts, and notes are for Coach’s private use and are not provided to Client, except where required by law.

(c) No recording by Client. Client may not record any Session, by audio, video, screenshot, or any other method, without Coach’s written consent. Any recording made with consent is for personal use only and will not be shared, published, or sold by either party.

(d) Declining recording or AI note-taking does not affect Client’s Session in any way.

11. MATERIALS, DIGITAL PRODUCTS, AND INTELLECTUAL PROPERTY RIGHTS.

(a) Ownership. In respect of the documents specifically created for the Client as part of the Services, the Coach maintains all of the copyright, other intellectual property rights and any other data or material used or subsisting in the Material whether finished or unfinished. All worksheets, guides, frameworks, videos, Digital Products, and other materials Coach shares, including materials prepared specifically for Client, remain the intellectual property of the Company. Nothing in this Agreement shall transfer ownership of or rights to any intellectual property of Coach to Client, nor grant any right or license other than those stated in this Agreement.

(b) Personal license. Client receives a personal, non-transferable, non-exclusive license to use these materials provided by Coach for the personal use of Client and Client's household. Client may print PDFs for personal use.

(c) What Client may not do. Client may not copy, share, forward, sell, publish, post, or distribute any materials or Digital Products, or the links used to access them. This includes uploading them to file-sharing sites, social media, online groups, or AI tools, and recording or downloading the video walkthrough except as the platform allows.

(d) Access. Client is responsible for saving copies of downloadable files. Online access, including to the video walkthrough, is provided through the Company's platform. The Company may update or replace Digital Products and will make reasonable efforts to maintain access, but does not guarantee access indefinitely.

(e) Violations. If Client violates this Section, the Company reserves the right to immediately revoke access to materials and Digital Products and end Client's participation in the Services, without refund.

12. FEEDBACK AND REVIEWS.

(a) Nothing in this Agreement limits Client’s right to share honest reviews, opinions, or feedback about Coach’s services in any forum.

(b) If Client has a concern about a Session, Client is invited, but not required, to contact Coach at jenn@sagepaws.com so Coach has the opportunity to address it.

13. GOOD FAITH. Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance, and any termination of this Agreement.

14. DISCLAIMER OF WARRANTIES. The information, education, and guidance provided to the Client by the Coach under this Agreement are provided on an “as-is” basis, without any warranties or representations express, implied or statutory; including, without limitation, warranties of quality, performance, non-infringement, merchantability or fitness for a particular purpose. Nor are there any warranties created by a course of deal, course of performance or trade usage.

15. LIMITATION OF LIABILITY. To the fullest extent permitted by law, the Company’s and Coach’s total liability to Client for any claim arising from this Agreement or the Services will not exceed the amount Client paid for the Service giving rise to the claim. By using Sage Paws LLC services and purchasing this Session, Client accepts any and all risks, foreseeable or non-foreseeable, arising from such transaction. Client agrees that the Company or Coach will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of the Session. This limitation does not apply to liability that cannot be limited under applicable law, including liability for gross negligence or willful misconduct. Client agrees that use of the Services is at user’s own risk.

16. DISPUTE RESOLUTION. The parties agree to first try to resolve any dispute through good-faith discussion. If a dispute is not resolved first by good-faith negotiation between the parties to this Agreement within thirty (30) days, any controversy or dispute to this Agreement will be submitted to binding arbitration administered by the American Arbitration Association[DL3] under its Consumer Arbitration Rules. The arbitration shall take place in Cincinnati / Columbus, Ohio, via telephone, or by video conference. The Parties shall cooperate in exchanging and expediting discovery as part of the arbitration process and shall cooperate with each other to ensure that the arbitration process is completed within the thirty (30) day period. The written decision of the arbitrators (which will provide for the payment of costs, including attorneys’ fees) will be absolutely binding and conclusive, and may be entered and enforced in any court of proper, competent jurisdiction, either as a judgment of law or decree in equity, as circumstances may indicate.

17. GOVERNING LAW. This Agreement shall be governed by and construed in accordance with the laws of the State of Ohio within the United States, regardless of the conflict of laws principles thereof.

18. ELECTRONIC ACCEPTANCE. Client agrees that checking the Terms of Purchase box, clicking a booking or purchase button, or otherwise accepting electronically has the same legal effect as a handwritten signature, and that this Agreement is enforceable as an electronic record.

19. CHANGES TO THESE TERMS. The Company may update these Terms from time to time. The “last updated” date at the top shows the current version. The version in effect at the time of purchase applies to that purchase.

20. SEVERABILITY. If any provision of this Agreement is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

21. ENTIRE AGREEMENT. This Agreement contains the entire agreement between the parties regarding Services, together with any separate client agreement for a specific Service, and supersedes all prior agreements between the parties, whether written or oral.